TERMS OF USE

Shop Owner

  • Product Quality

    • CustomThread has the right to change or improve the quality of its product(s) as necessary.
    • Designs uploaded by the shop owner will be used as is. Shop owner ensures that the quality of the files uploaded follows the indicated guidelines and specifications. Additional mockup files, such as persons wearing the product(s), will only be used as supplementary images displayed in the site, but not used in the actual product(s)ion of the product(s). Shop owner must ensure these additional mockup files should match the actual designs that were originally uploaded. Shop owner will be held liable for shipped product(s)s that would not meet the expectation of the buyer due to mismatch between the original files and the mockup files.
    • CustomThread has the right to adjust the base price of the shop owner’s product(s)s, but with proper notice
  • Design Warranty

    • Shop owner warrants that it is the sole and exclusive owner of the design it shall submit and of all associated intellectual property registrations and pending registrations, as applicable, and that all designs are free of intellectual property infringement. Shop owner shall fully indemnify, defend, and hold harmless CustomThread from and against any and all claims on the design, including any suit for infringement of any copyright or right to use the design, and such indemnity shall include losses, damages, expenses, and such other liability for the use of the design.
    • CustomThread has the right to determine solely on its own judgment whether a design constitutes as an offense to or discriminatory on race, color, creed, gender, religion, faith, or status, or contains violence or promotes drug addiction, and the like, and reject the application.
    • CustomThread shall review all designs within 3 days of application and provide the necessary reasons upon rejection of design.
  • Design Services

    • Shop owner has the option to ask CustomThread to improve the quality of their original designs, such as image alteration or enhancements, with a fee starting from P2,500, depending on the complexity of the design
  • Discounts and Promotions

    • Shop owner may request for activation of promotions and understand that the discounted amount will be deducted from their unit profit
    • Shop owner may not request for a promotion that exceeds their unit profit
  • Profits

    • Shop owner shall be entitled to the difference between the selling price (set by shop owner) less the product(s)ion cost, minus 5% service fee on the said difference
  • Withdrawal

    • Requests can be made directly in the user dashboard
    • Requirements for withdrawal shall include:
      • Bank Deposit
        • Bank Name
        • Branch Name
        • Account Name
        • Account Number
      • Paypal
        • Paypal email address
      • Cheque Pickup
        • Full Name
    • Payment can be transferred through:
      • Bank Deposit: BDO, BPI, Security Bank, Eastwest Bank, Chinabank, PNB, AUB, Metrobank
      • Online through Paypal
      • Cheque pickup at the CustomThread HQ
    • Withdrawal requests shall be made every Friday with a cutoff up to 12 NN. Payment will be sent within seven (7) business days (excluding Saturdays, Sundays, regular, special, and non-working holidays)
      • Should there be any provincial bank charges, it will be deducted from the Fundraiser profit
      • If Fundraiser chooses to request for a hardcopy of the ledger, a charge of P200.00 will be deducted from the Fundraiser profit.
      • A soft copy of the ledger will be sent to the Fundraiser’s email. The ledger may also be accessed through the Fundraiser’s dashboard.
  • Selling Channels

    • CustomThread has the right to use, online and offline, all materials uploaded in the Fundr platform, wherein shop owner will be informed beforehand
  • Shipping and Packaging

    • Within Metro Manila: Items will be shipped within seven (7) business days (excluding Saturdays, Sundays, regular, special, and non-working holidays) upon payment of order
    • Outside Metro Manila: Items will be shipped through third party logistic partners and buyer will be provided with the corresponding tracking code within seven (7) business days (excluding Saturdays, Sundays, regular, special, and non-working holidays) upon payment of order
    • CustomThread has the discretion on choosing the packaging method

Buyer

  • Product Quality

    • CustomThread has the right to change or improve the quality of its product(s) under it's own discretion, which may take effect with or without notice.
  • Order Confirmation

    • Order placements are considered final and changes in order details (eg. size, color, design) is not allowed
    • Buyer should take note and act upon the specified instructions after placing their orders, to verify their payment and confirm their order
    • Order is confirmed after verification of payment, where production of the product starts
  • Shipping and Delivery

    • Buyer shoulders the shipping fee
    • CustomThread has the discretion to choose the best courier available for the shipment of the product(s)
    • Within Metro Manila: Items will be shipped within seven (7) business days (excluding Saturdays, Sundays, regular, special, and non-working holidays) upon payment of order
    • Outside Metro Manila: Items will be shipped through third party logistic partners and buyer will be provided with the corresponding tracking code within seven (7) business days (excluding Saturdays, Sundays, regular, special, and non-working holidays) upon payment of order
    • CustomThread has the discretion of the shipping fees based on the fees imposed by the partner couriers
  • Returns

    • All orders are final upon confirmation, changes in order details (eg. size, color, design) are not allowed
    • If you receive a defective item, please contact us at +632-3648677 and provide the details of the defect within 2 business days from the receipt of your product. We will notify you on how the replacement will proceed. CustomThread will shoulder any shipping charges incurred during this period
    • Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 5 business days whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement Customthread will ship the product within seven (7) business days (excluding Saturdays, Sundays, regular, special, and non-working holidays) from notice
    • A defect in the product does not include a slight deviation in the color shade or in the size of the product and/or design